• phone: (440) 826-7000

  • email: helpdesk@bw.edu

  • visit: Ritter Library - 2nd Floor

Faculty/Staff Update

Use these Quick Links to catch up on what's new!
If you don't find what you're looking, search for other tutorials and instructions online at: help.bw.edu

To access IT resources, please go to: help.bw.edu. You can use the links at the top to explore various IT services including finding answers to commonly asked questions. To place a request for assistance, click on the “Submit” button in the request area and login for additional IT Services. If you are unable to find your answer on our site (help.bw.edu), we can be reached by email at helpdesk@bw.edu, by phone at 440-826-7000 or visit us in person on the Main Floor of Ritter Library. Submittal of after hour requests will be addressed during our next scheduled operating hours.

Support Desk Hours:

  • Monday – 8:30 a.m. until 9:00 p.m.
  • Tuesday – 8:30 a.m. until 9:00 p.m.
  • Wednesday – 8:30 a.m. until 9:00 p.m.
  • Thursday – 8:30 a.m. until 9:00 p.m.
  • Friday – 8:30 a.m. until 5:00 p.m.
  • Saturday – 10:00 a.m. until 5:00 p.m.
  • Sunday – 1:00 p.m. until 9:00 p.m.
Did you forget your password or want to change it? Use this self-service password management site: myaccount.bw.edu.
Any personal device (BYOD) you want to connect to the BW wireless network must be registered.

For new mobile phones or tablets, go to your device's WiFi settings menu and select the network called "BW_Wifi_SetUp". You will be redirected to BW's "Xpress Connect" site. If you are connecting a new computer, open a web browser and go directly to: http://setupmywifi.bw.edu. It is recommended that you re-run the set up process on ALL of your devices at the beginning of each semester to receive any new security updates.

Once you are registered and authorized, you will be moved to the “Baldwin-Wallace” high-speed wireless network. (This is the network you should always be connected to for optimal speed!)
"Virtual Desktop" gives you access to lab and administrative software remotely from any location. Log in at: http://labs.bw.edu. It is recommended that you download the full client to your primary computer, but you can also use the quick access HTML option anytime, anywhere, without downloading the software. You now have access to the software from your home or anywhere! If you are using the Windows 10 version of Virtual Desktop in the lab or at home, remember that the "log off" button has changed. To log off, simply click your name and you will see the "sign out" link.

IMPORTANT NOTE: The Virtual Desktop client was upgraded! The previous client is no longer operational. You will need to go back to http://labs.bw.edu and download the new version. There are some new enhancements including clickable links to the programs you use most often!

A new user interface (UI 5) is now available for the Colleague administrative system. Colleague UI 5 works with any browser. Best performance has been reported with Firefox and Chrome. You can access it at colleague.bw.edu, then click on Launch Colleague. Single sign-on from MyBW is not yet available so you will need to use the direct URL for access at this time.

A Quick Tour is available under Help that will give you the best introduction to the new UI 5.

The current UI 4 interface will remain available through the fall semester to give everyone time to make the transition.

Many of BW's classrooms are now equipped with Extron Sharelink! These devices allow instructors and students to wirelessly share content from their mobile computers to the classroom screen (using BW WiFi). No longer will you need to go to the podium and log in to make a presentation. You can share content right from your seat - PowerPoint, Word docs, photos, websites... anything that's on your computer! It's quick and easy to access using these instructions: Extron ShareLink.

To help you located rooms that have the ShareLink device installed, look for a sticker that says "ShareLink Enabled" and an instruction card attached to the podium or use the update lab website and look for the "(SL)" designation.

You'll want to download these mobile apps for access to BW!

Get Ellucian GO for iOS on your mobile device.
Get Ellucian GO for Android on your mobile device.

NOTE: This app allow you to access directory information, campus news and more!

Get Blackboard Instructor for iOS on your mobile device.
Get Blackboard Instructor for Android on your mobile device.

NOTE: The Bb Instructor App was recently upgraded. If you are not able to connect using a previous version, delete that app from your device and reinstall the new app using the link above.

Get Rave Guardian for iOS on your mobile device.
Get Rave Guardian for Android on your mobile device.

NOTE: This app provides rapid and proactive communication with friends, family, co-workers, your college or university, and even participating 9-1-1 call centers in the event of an emergency.

Hoonuit (formerly Atomic Learning) provides BW faculty/staff with FREE access to a robust catalog of video tutorials. Topics include technology applications, writing skills, Blackboard, and much more. Log in with your BW email address and network password at: www.bw.edu/atomic.
A number of Universal Docking Stations have been added to some of BW's computer labs! These allow you to use your BYOD computer with the monitor, keyboard, and mouse located on the desk. Compatible with most devices!.

The annual upgrade to BW’s Learning Management System, "Blackboard," was performed on August 1, 2017 without significant incident. The upgrade included a transition to Single Sign On (SSO) where users will no longer need to enter their BW credentials (user name & password) when accessing the system ON CAMPUS. All Blackboard issues and questions can be directed to IT Support Services by calling (440) 826-7000 or emailing helpdesk@bw.edu.