• phone: (440) 826-7000

  • email: helpdesk@bw.edu

  • visit: Ritter Library - 2nd Floor

Welcome Back, Students!

Use these Quick Links to connect, reconnect, see what's changed, or check out what's new!
If you don't find what you're looking, search for other tutorials and instructions online at: help.bw.edu.

Did you forget your password or want to change it? Use this self-service password management site: myaccount.bw.edu.
Any device you want to connect to the BW wireless network must be registered.

For new mobile phones or tablets, go to your device's WiFi settings menu and select the network called "BW_Wifi_SetUp". You will be redirected to BW's "Xpress Connect" site. If you are connecting a new computer, open a web browser and go directly to: http://setupmywifi.bw.edu. It is recommended that you re-run the set up process on ALL of your devices at the beginning of each semester to receive any new security updates.

Once you are registered and authorized, you will be moved to the “Baldwin-Wallace” high-speed wireless network. (This is the network you should always be connected to for optimal speed!)
For instructions on connecting your BW email to your mobile device click here.
As a BW student, you are eligible to download Microsoft Office 2016 Software (includes full version of Word, Excel, PowerPoint, etc.) on up to 5 of your personal computers for FREE! To access the download, log into your BW email account. You should see a popup message in the upper right corner with a link to get the software. If you don't get the pop-up, click on the "Settings" (gear) icon and choose "Office 365." On the next page, click on "Software" and from there click on "Install."

At BW, you will use wēpa (We Print Anywhere) “Jacket Print” kiosks, conveniently located throughout the campus, for your printing needs. The systems provides you with a wide variety of access, upload, and print options that support mobility and convenience.

A wēpa account was already created for you. To print documents directly from your personal computer go to: www.wepanow.com/printapp and download the program. Then, you will be able to queue jobs to the system and print at any kiosk. Once you arrive at the kiosk, log in by entering your username and password on the screen or simply swipe your Jacket Express card. Select document(s) and print. A variety of payment options are available including Jacket Express, PayPal, MC, Visa, and Wēpa print cards (available for purchase at the BW Bookstore or Ritter Library). As of Fall 2017, print credit funds are no longer provided to students.

Your print options include:

  • USB – Insert a USB drive at the kiosk, select file, print.
  • Cloud – Access cloud storage accounts like OneDrive for Business or Dropbox from the kiosk touch panel, select file, print.
  • Email – Send file attachments to: print@wepanow.com.
  • Traditional – Open a document on your computer, choose “File > Print” and select printer type - wēpa B&W or wēpa Color.
  • Online – Log in at: www.wepanow.com/webupload and click "send to wēpa.
  • Mobile – Download the FREE wēpa print Mobile App (for Android or iOS).

  • Learn more by visiting the BW Student Printing Policy at help.bw.edu/printingStudent.html.

"Virtual Desktop" gives you access to BW lab software remotely from any location. Log in at: http://labs.bw.edu. It is recommended that you download the full client to your primary computer, but you can also use the quick access HTML option anytime, anywhere, without downloading the software. No more late night trips to the BW Computer Lab in sub-zero weather! You now have access to the software from your dorm room, home, or anywhere in between! If you are using the Windows 10 version of Virtual Desktop in the lab or at home, remember that the "log off" button has changed. To log off, simply click your name and you will see the "sign out" link.

IMPORTANT NOTE: The Virtual Desktop client was upgraded! The previous client is no longer operational. You will need to go back to http://labs.bw.edu and download the new version. There are some new enhancements including clickable links to the programs you use most often!

IT Support Services is located on the 2nd Floor of Ritter Library. It is available for walk-in service, by phone (440.826.7000), or by email: helpdesk@bw.edu during the hours listed below. Help is also available online at help.bw.edu.

HelpDesk Hours:

  • Monday – 8:30 a.m. until 9:00 p.m.
  • Tuesday – 8:30 a.m. until 9:00 p.m.
  • Wednesday – 8:30 a.m. until 9:00 p.m.
  • Thursday – 8:30 a.m. until 9:00 p.m.
  • Friday – 8:30 a.m. until 5:00 p.m.
  • Saturday – 10:00 a.m. until 5:00 p.m.
  • Sunday – 1:00 p.m. until 9:00 p.m.

"Blackboard" is BW's academic software that provides an online platform for you and your instructors to interact. You will have a separate Blackboard course site for each of your classes. It will have links to the course syllabus, grades, and more. Some instructors will use Blackboard to share course documents, post assignments, host discussions, and collect homework. You can access Blackboard by going to bb.bw.edu or via the "MyBW" portal at: my.bw.edu.

You'll use WebExpress for administrative functions such as registering for classes, ordering transcripts, room draw, and accessing your Grad Plan. You can access WebExpress by going to webadvisor.bw.edu or via the "MyBW" portal at: my.bw.edu.

Many of BW's classrooms are now equipped with Extron Sharelink! These devices allow instructors and students to wirelessly share content from their mobile computers to the classroom screen (using BW WiFi). No longer will you need to go to the podium and log in to make a presentation. You can share content right from your seat - PowerPoint, Word docs, photos, websites... anything that's on your computer! It's quick and easy to access using these instructions: Extron ShareLink.

To help you located rooms that have the ShareLink device installed, look for a sticker that says "ShareLink Enabled" and an instruction card attached to the podium. There's one installed in the Cyber Cafe that you can use with friends and classmates!

You'll want to download these mobile apps for access to BW!

Get Ellucian GO for iOS on your mobile device.
Get Ellucian GO for Android on your mobile device.

NOTE: This app allows you to access your class info, registration, grades, account balance and more!

Get Blackboard Student for iOS on your mobile device.
Get Blackboard Student for Android on your mobile device.

NOTE: The Bb Student App was recently upgraded. If you are not able to connect using a previous version, delete that app from your device and reinstall the new app using the link above.

Get Wēpa Print for iOS on your mobile device.
Get Wēpa Print for Android on your mobile device.

NOTE: This app allows you to send documents from your mobile device to a printing kiosk.

Get Rave Guardian for iOS on your mobile device.
Get Rave Guardian for Android on your mobile device.

NOTE: This app provides rapid and proactive communication with friends, family, co-workers, your college or university, and even participating 9-1-1 call centers in the event of an emergency.

You can connect a wired device to the BW network using an Ethernet cord. After you plug into the wall jack, reboot your computer. Then, open any web browser and you'll be redirected to the wired registration page.

As a BW student, you receive a FREE Microsoft OneDrive for Business account with 1TB of storage space! The account lets you store local copies of your files and syncs them securely to the cloud. Access your OneDrive for Business account via your BW student email. Click on the app launcher icon in the upper left corner and then click the OneDrive app. Files saved in your OneDrive for Business account can also be accessed at any Jacket Print kiosk station.
The "MyBW" portal home page provides you with quick links to most everything you need at BW. You'll find it at: my.bw.edu. It will connect you to all of your courses in Blackboard, WebExpress, and other campus applications. It also provides you with event info, announcements, forms, and more. Bookmark it as your browser's home page!
Hoonuit (formerly Atomic Learning) provides BW students with FREE access to a robust catalog of video tutorials. Topics include technology applications, writing skills, Blackboard, and much more. Log in with your BW email address and network password at: www.bw.edu/atomic.
All BW students are eligible to download a free copy of Symantec Anti-Virus protection software. Get it here: Symantec Anti-Virus Software.
A number of Universal Docking Stations have been added to some of BW's computer labs! These allow you to use your BYOD computer with the monitor, keyboard, and mouse located on the desk. Compatible with most devices!.
BW resident students with a Chromecast device (not provided) are able to stream media from their computer or mobile device to their television. First, download the Google Home app to your mobile device. Next, plug your Chromecast device into the HDMI port on your television. You’ll need to register your Chromecast (via the mobile app) on the BW_Game network. Make sure the device you are streaming FROM (e.g., your mobile phone or computer) is running on the Baldwin-Wallace wireless network.