• phone: (440) 826-7000

  • email: helpdesk@bw.edu

  • visit: Ritter Library - Main Floor

Welcome Back, Students!

Use these Quick Links to connect, reconnect, see what's changed, or check out what's new!
If you don't find what you're looking, search for other tutorials and instructions online at: help.bw.edu.

IT Support Services is located on the main floor of Ritter Library. It is available for walk-in service, by phone (440.826.7000), or by email: helpdesk@bw.edu during the hours listed below. Help is also available online at help.bw.edu.

HelpDesk Hours:

  • Monday – 8:30 a.m. until 9:00 p.m.
  • Tuesday – 8:30 a.m. until 9:00 p.m.
  • Wednesday – 8:30 a.m. until 9:00 p.m.
  • Thursday – 8:30 a.m. until 9:00 p.m.
  • Friday – 8:30 a.m. until 5:00 p.m.
  • Saturday – 10:00 a.m. until 5:00 p.m.
  • Sunday – 1:00 p.m. until 9:00 p.m.
Did you forget your password or want to change it? Use this self-service password management site: myaccount.bw.edu.
Any device you want to connect to the BW wireless network must be registered.

For new mobile phones or tablets, go to your device's WiFi settings menu and select the network called "BW_Wifi_SetUp". You will be redirected to BW's "Xpress Connect" site. If you are connecting a new computer, open a web browser and go directly to: http://setupmywifi.bw.edu. It is recommended that you re-run the set up process on ALL of your devices at the beginning of each semester to receive any new security updates.

Once you are registered and authorized, you will be moved to the “Baldwin-Wallace” high-speed wireless network. (This is the network you should always be connected to for optimal speed!)
Microsoft Office 365 is your student email provider. As of January 2019 students will have two email accounts as we transition to a new system. Access your old account at: my.mail.bw.edu. This account is still yours to keep for life. Nothing in this account has been deleted or forwarded. You also have a new account that ends in @bw.edu. Moving forward, this is the account that all official email from BW will be delivered, including correspondence from Blackboard. Access this new account at: my.bw.edu. Be sure to add this new account to your phone so you don't miss any important mail. Forwarding is available. Find instructions for accessing your BW email from your mobile device here.

"Blackboard" is BW's academic software that provides an online platform for you and your instructors to interact. You will have a separate Blackboard course site for each of your classes. It will have links to the course syllabus, grades, and more. Some instructors will use Blackboard to share course documents, post assignments, host discussions, and collect homework. You can access Blackboard by going to bb.bw.edu or via the "MyBW" portal at: my.bw.edu.

The "MyBW" portal home page provides you with quick links to most everything you need at BW. You'll find it at: my.bw.edu. It will connect you to all of your courses in Blackboard, WebExpress, and other campus applications. It also provides you with event info, announcements, forms, and more. Bookmark it as your browser's home page!

You'll use WebExpress for some administrative functions like room draw, ordering transcripts, and financial records. You can access WebExpress from the "MyBW" portal at: my.bw.edu.

New for 2018! The Student Planning Tool will assist you with registration and multi-year planning. The program displays requirements in your major and your progress. Access the tool from the Web Express menu on the MyBW portal: my.bw.edu.

At BW, you will use wēpa (We Print Anywhere) “Jacket Print” kiosks, conveniently located throughout the campus, for your printing needs. The systems provides you with a wide variety of access, upload, and print options that support mobility and convenience.

A wēpa account was already created for you. The first time you access your account, you'll need to download the print drivers from www.wepanow.com/software.

To print documents directly from your personal computer go to: www.wepanow.com/login and sign in. You will be able to queue jobs to the system and print at any kiosk. Once you arrive at the kiosk, log in by entering your username and password on the screen or simply swipe your Jacket Express card. Select document(s) and print. A variety of payment options are available including Jacket Express, PayPal, MC, Visa, and Wēpa print cards (available for purchase at the BW Bookstore or Ritter Library).

Your print options include:

  • USB – Insert a USB drive at the kiosk, select file, print.
  • Cloud – Access cloud storage accounts like OneDrive for Business or Dropbox from the kiosk touch panel, select file, print.
  • Email – Send file attachments to: print@wepanow.com.
  • Traditional – Open a document on your computer, choose “File > Print” and select printer type - wēpa B&W or wēpa Color.
  • Online – Log in at: www.wepanow.com/webupload and click "send to wēpa.
  • Mobile – Download the FREE wēpa print Mobile App (for Android or iOS).

  • Learn more by visiting the BW Student Printing Policy at help.bw.edu/printingStudent.html.

"VMware" gives you access to BW lab software remotely from any location. Log in at: http://labs.bw.edu. It is recommended that you download the full client to your primary computer, but you can also use the quick access HTML option anytime, anywhere, without downloading the software. Always save your files to a flash drive or network drive - NOT the computer's hard drive. If you are using the Windows 10 version of VMware in the lab or at home, remember that the "log off" button has changed. To log off, simply click your name and you will see the "sign out" link.

You'll want to download these mobile apps for access to BW!

Get Ellucian GO for iOS here.
Get Ellucian GO for Android here.

Ellucian GO allows you to access your class info, registration, grades, account balance and more from your mobile device!

Get Blackboard Student for iOS here.
Get Blackboard Student for Android here.

Access your Blackboard student account from your mobile device!

Get Wēpa Print for iOS here.
Get Wēpa Print for Android here.

Send documents from your mobile device to a Jacket Print kiosk!

Get Rave Guardian for iOS here.
Get Rave Guardian for Android here.

RAVE Guardian provides students with rapid and proactive communication with campus security and 9-1-1 call centers in the event of an emergency.

Many of BW's classrooms are equipped with Sharelink devices which allow instructors and students to wirelessly share content from their mobile computers to the classroom screen (using BW WiFi). No longer will you need to go to the podium and log in to make a presentation. You can share content right from your seat - PowerPoint, Word docs, photos, websites... anything that's on your computer! It's quick and easy to access using these instructions: Extron ShareLink.

To help you located rooms that have the ShareLink device installed, look for a sticker that says "ShareLink Enabled" and an instruction card attached to the podium. There's also one installed in the Cyber Cafe that you can use with friends and classmates!

BW students receive FREE access to Hoonuit, a robust catalog of instructional video tutorials. You will find content such as technology and productivity applications, research skill builders, Blackboard, and much more. Log in with your BW email address and network password at: www.bw.edu/hoonuit.
As a BW student, you are eligible to download Microsoft Office 2016 Software (includes full version of Word, Excel, PowerPoint, etc.) on up to 5 of your personal computers for FREE! The software (for Windows or Mac) can be obtained from the IT HelpDesk's Software download site found at: help.bw.edu/softwareOverview
All BW students are eligible to download a free copy of Symantec Anti-Virus protection software. Get it here: Symantec Anti-Virus Software.

Downloading copyrighted music and movies is illegal. The Recording Industry Association of America (RIAA) has the ability to monitor college networks for illegal traffic. You can get caught and penalties are severe. Likewise, be aware that faculty use plagiarism checking software to evaluate student papers. Be the author of your own work. If you need help with research or citing references, see a librarian at Ritter Library.

A number of Universal Docking Stations have been added to some of BW's computer labs! These allow you to use your BYOD computer with the monitor, keyboard, and mouse located on the desk. Compatible with most devices!
BW resident students with a Chromecast device (not provided) are able to stream media from their computer or mobile device to their television. First, download the Google Home app to your mobile device. Next, plug your Chromecast device into the HDMI port on your television. You’ll need to register your Chromecast (via the mobile app) on the BW_Game network. Make sure the device you are streaming FROM (e.g., your mobile phone or computer) is running on the Baldwin-Wallace wireless network.

You can connect a wired device to the BW network using an Ethernet cord. After you plug into the wall jack, reboot your computer. Then, open any web browser and you'll be redirected to the wired registration page.